Administration & Billing

• Airtime

  • Can I pay using debit or credit card?
  • Is there a limit on how much data is stored?
  • Will my airtime automatically renew?
  • Will the user be notified when airtime is due?
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• Change of Ownership

  • Do Succorfish offer a change of ownership policy?

• Login Credentials

  • How do I change my password?
  • My login credentials are not working?
  • When do I receive my login credentials?
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• Warranty

  • Am I covered for accidental damage?
  • Who covers the cost of shipment during warranty?

• Am I covered for accidental damage?
• Can I pay using debit or credit card?
• Do Succorfish offer a change of ownership policy?
• How do I change my password?
• Is there a limit on how much data is stored?
• My login credentials are not working?
• Who covers the cost of shipment during warranty?
• Will my airtime automatically renew?
• Will the user be notified when airtime is due?
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Device

• Accuracy Led

  • How accurate is the GPS positioning used in the SC2 device.
  • My red LED is not showing?
  • My red LED is showing, but the device is not reporting?
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• Battery/Charging

  • Are there any regulations for shipment?
  • Does the SC2 device have an internal battery?
  • How long does the battery last?
  • How long does the battery take to charge?
  • What is the battery type?
  • What is the capacity of the internal battery?
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• Enclosure

  • Is the device tamper proof?
  • Is the device waterproof?
  • Is the device waterproof?
  • What material is the device's enclosure?
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• Power Regulator

  • My green LED is not showing?
  • My regulator is getting hot?
  • What is the voltage output of the power regulator?
  • What is the voltage range of the power regulator?
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• Are there any regulations for shipment?
• Does the SC2 device have an internal battery?
• How accurate is the GPS positioning used in the SC2 device.
• How long does the battery last?
• How long does the battery take to charge?
• Is the device tamper proof?
• Is the device waterproof?
• Is the device waterproof?
• My green LED is not showing?
• My red LED is not showing?
• My red LED is showing, but the device is not reporting?
• My regulator is getting hot?
• What is the battery type?
• What is the capacity of the internal battery?
• What is the voltage output of the power regulator?
• What is the voltage range of the power regulator?
• What material is the device's enclosure?
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GUI & Apps

• GUI

  • Can I create my own geofence?
  • Can I export my data?
  • How do I change my password?
  • How do I load my historical data?
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• Installation App

  • Does images need to show green light on regulator once fitted and red light on device once installed ?
  • My app will not install correctly?
  • The app is not allowing me to scan or input the device IMEI number
  • The desired asset is not showing when selecting an asset?
  • Will the app hold installation information if I am unable to find phone signal?
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• Succorfish App

  • Does the app show my last log in?
  • How do I see my devices reports on the Succorfish App?
  • How often does the app update?
  • I am unable to log in
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• Can I create my own geofence?
• Can I export my data?
• Does images need to show green light on regulator once fitted and red light on device once installed ?
• Does the app show my last log in?
• How do I change my password?
• How do I load my historical data?
• How do I see my devices reports on the Succorfish App?
• How often does the app update?
• I am unable to log in
• My app will not install correctly?
• The app is not allowing me to scan or input the device IMEI number
• The desired asset is not showing when selecting an asset?
• Will the app hold installation information if I am unable to find phone signal?
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I-VMS

• Over six metre vessels

  • About I-VMS

    • Which vessels does I-VMS apply to?
    • Why is I-VMS being introduced?

  • Contact details

    • I have further questions about the roll-out who can I ask?
    • I have questions about financial support / need help making a grant claim, who do I ask?
    • I’m not sure which device or package to purchase, who can I ask for guidance?
    Show Remaining Articles ( 1 ) Collapse Articles

  • Financial support

    • How can I access I-VMS funding?
    • I cannot afford to buy another device, what can I do?
    • I have purchased a device but I haven’t booked an installation date yet – can I apply for funding?
    • I need help making a grant claim, who do I ask?
    • I will lose a day’s fishing to get my device installed - will I be compensated for that?
    • Is there any funding support available?
    • What happens if I paid for a device that has since had its type approval revoked, and I have not received my EMFF grant payment yet?
    • What is included in the grant?
    • Why do I have to pay for the device before I can be reimbursed?
    • Why does the under six metre fleet have until 18 December to make their grant claim?
    • Why has the grant cap been increased from earlier stages of the roll-out?
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  • I-VMS data and legislation

    • Can my data be used for enforcement purposes?
    • Do I have to have an I-VMS device to go fishing now?
    • Do I have to transmit any data before the legal requirement?
    • Do I have to transmit I-VMS data at all times when my vessel is not in use?
    • How can fishers access their own vessel monitoring information?
    • What does the I-VMS data contain?
    • What happens if my I-VMS device has a fault - can I go to sea?
    • When will it become a legal requirement to have an I-VMS device installed and transmitting?
    • Who will have access to my data?
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  • Roll-out plan for over six metre (o6m) vessels

    • What if my home port isn’t included in the roll-out plan?
    • What is the I-VMS roll-out plan for over six metre vessels?

  • Type approved devices, suppliers and installation

    • Can I use another tracking device instead of an MMO approved I-VMS device?
    • I have already installed a device with type approval, what should I do?
    • I have not yet had a device installed, what should I do?
    • What should I do if I already have a device fitted to my vessel but that device is no longer type approved?
    • Which I-VMS devices are approved?
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  • Can I use another tracking device instead of an MMO approved I-VMS device?
  • Can my data be used for enforcement purposes?
  • Do I have to have an I-VMS device to go fishing now?
  • Do I have to transmit any data before the legal requirement?
  • Do I have to transmit I-VMS data at all times when my vessel is not in use?
  • How can fishers access their own vessel monitoring information?
  • How can I access I-VMS funding?
  • I cannot afford to buy another device, what can I do?
  • I have already installed a device with type approval, what should I do?
  • I have further questions about the roll-out who can I ask?
  • I have not yet had a device installed, what should I do?
  • I have purchased a device but I haven’t booked an installation date yet – can I apply for funding?
  • I have questions about financial support / need help making a grant claim, who do I ask?
  • I need help making a grant claim, who do I ask?
  • I will lose a day’s fishing to get my device installed - will I be compensated for that?
  • I’m not sure which device or package to purchase, who can I ask for guidance?
  • Is there any funding support available?
  • What does the I-VMS data contain?
  • What happens if I paid for a device that has since had its type approval revoked, and I have not received my EMFF grant payment yet?
  • What happens if my I-VMS device has a fault - can I go to sea?
  • What if my home port isn’t included in the roll-out plan?
  • What is included in the grant?
  • What is the I-VMS roll-out plan for over six metre vessels?
  • What should I do if I already have a device fitted to my vessel but that device is no longer type approved?
  • When will it become a legal requirement to have an I-VMS device installed and transmitting?
  • Which I-VMS devices are approved?
  • Which vessels does I-VMS apply to?
  • Who will have access to my data?
  • Why do I have to pay for the device before I can be reimbursed?
  • Why does the under six metre fleet have until 18 December to make their grant claim?
  • Why has the grant cap been increased from earlier stages of the roll-out?
  • Why is I-VMS being introduced?
  Show Remaining Articles ( 30 ) Collapse Articles

• Under six metre vessels

  • About I-VMS

    • Which vessels does I-VMS apply to?
    • Why is I-VMS being introduced?

  • Contact details

    • I have further questions about the roll-out who can I ask?
    • I have questions about financial support / need help making a grant claim, who do I ask?
    • I’m not sure which device or package to purchase, who can I ask for guidance?
    Show Remaining Articles ( 1 ) Collapse Articles

  • Financial support

    • How can I access I-VMS funding?
    • I cannot afford to buy another device, what can I do?
    • I have purchased a device but I haven’t booked an installation date yet – can I apply for funding?
    • I need help making a grant claim, who do I ask?
    • I will lose a day’s fishing to get my device installed - will I be compensated for that?
    • Is there any funding support available?
    • What happens if I paid for a device that has since had its type approval revoked, and I have not received my EMFF grant payment yet?
    • What is included in the grant?
    • Why do I have to pay for the device before I can be reimbursed?
    • Why has the grant cap been increased?
    Show Remaining Articles ( 8 ) Collapse Articles

  • I-VMS data and legislation

    • Can my data be used for enforcement purposes?
    • Do I have to have an I-VMS device to go fishing now?
    • Do I have to transmit any data before the legal requirement?
    • Do I have to transmit I-VMS data at all times when my vessel is not in use?
    • How can fishers access their own vessel monitoring information?
    • What does the I-VMS data contain?
    • What happens if my I-VMS device has a fault - can I go to sea?
    • When will it become a legal requirement to have an I-VMS device installed and transmitting?
    • Who will have access to my data?
    Show Remaining Articles ( 7 ) Collapse Articles

  • Roll-out plan for under six metre (u6m) vessels

    • How will I-VMS data benefit fishing activities for the under six metre fleet?
    • I have a beach launched vessel, or am a seasonal fisher - do I have to transmit I-VMS data at all times when my vessel is not in use?
    • I have a small open boat; how do I keep my I-VMS device powered?
    • My vessel is not as secure as larger vessels – I’m worried about theft or vandalism of my I-VMS device and not being able to fish.
    • What is the roll-out plan for under six metre vessels?
    • Why has it taken so long to announce the u6m fleet are included in the I-VMS roll-out?
    Show Remaining Articles ( 4 ) Collapse Articles

  • Type approved devices, suppliers and installation

    • Can I use another tracking device instead of an MMO approved I-VMS device?
    • I have already installed a device with type approval, what should I do?
    • I have not yet had a device installed, what should I do?
    • What should I do if I already have a device fitted to my vessel but that device is no longer type approved?
    • Which I-VMS devices are approved?
    Show Remaining Articles ( 3 ) Collapse Articles
  • Can I use another tracking device instead of an MMO approved I-VMS device?
  • Can my data be used for enforcement purposes?
  • Do I have to have an I-VMS device to go fishing now?
  • Do I have to transmit any data before the legal requirement?
  • Do I have to transmit I-VMS data at all times when my vessel is not in use?
  • How can fishers access their own vessel monitoring information?
  • How can I access I-VMS funding?
  • How will I-VMS data benefit fishing activities for the under six metre fleet?
  • I cannot afford to buy another device, what can I do?
  • I have a beach launched vessel, or am a seasonal fisher - do I have to transmit I-VMS data at all times when my vessel is not in use?
  • I have a small open boat; how do I keep my I-VMS device powered?
  • I have already installed a device with type approval, what should I do?
  • I have further questions about the roll-out who can I ask?
  • I have not yet had a device installed, what should I do?
  • I have purchased a device but I haven’t booked an installation date yet – can I apply for funding?
  • I have questions about financial support / need help making a grant claim, who do I ask?
  • I need help making a grant claim, who do I ask?
  • I will lose a day’s fishing to get my device installed - will I be compensated for that?
  • I’m not sure which device or package to purchase, who can I ask for guidance?
  • Is there any funding support available?
  • My vessel is not as secure as larger vessels – I’m worried about theft or vandalism of my I-VMS device and not being able to fish.
  • What does the I-VMS data contain?
  • What happens if I paid for a device that has since had its type approval revoked, and I have not received my EMFF grant payment yet?
  • What happens if my I-VMS device has a fault - can I go to sea?
  • What is included in the grant?
  • What is the roll-out plan for under six metre vessels?
  • What should I do if I already have a device fitted to my vessel but that device is no longer type approved?
  • When will it become a legal requirement to have an I-VMS device installed and transmitting?
  • Which I-VMS devices are approved?
  • Which vessels does I-VMS apply to?
  • Who will have access to my data?
  • Why do I have to pay for the device before I can be reimbursed?
  • Why has it taken so long to announce the u6m fleet are included in the I-VMS roll-out?
  • Why has the grant cap been increased?
  • Why is I-VMS being introduced?
  Show Remaining Articles ( 33 ) Collapse Articles

• Can I use another tracking device instead of an MMO approved I-VMS device?
• Can I use another tracking device instead of an MMO approved I-VMS device?
• Can my data be used for enforcement purposes?
• Can my data be used for enforcement purposes?
• Do I have to have an I-VMS device to go fishing now?
• Do I have to have an I-VMS device to go fishing now?
• Do I have to transmit any data before the legal requirement?
• Do I have to transmit any data before the legal requirement?
• Do I have to transmit I-VMS data at all times when my vessel is not in use?
• Do I have to transmit I-VMS data at all times when my vessel is not in use?
• How can fishers access their own vessel monitoring information?
• How can fishers access their own vessel monitoring information?
• How can I access I-VMS funding?
• How can I access I-VMS funding?
• How will I-VMS data benefit fishing activities for the under six metre fleet?
• I cannot afford to buy another device, what can I do?
• I cannot afford to buy another device, what can I do?
• I have a beach launched vessel, or am a seasonal fisher - do I have to transmit I-VMS data at all times when my vessel is not in use?
• I have a small open boat; how do I keep my I-VMS device powered?
• I have already installed a device with type approval, what should I do?
• I have already installed a device with type approval, what should I do?
• I have further questions about the roll-out who can I ask?
• I have further questions about the roll-out who can I ask?
• I have not yet had a device installed, what should I do?
• I have not yet had a device installed, what should I do?
• I have purchased a device but I haven’t booked an installation date yet – can I apply for funding?
• I have purchased a device but I haven’t booked an installation date yet – can I apply for funding?
• I have questions about financial support / need help making a grant claim, who do I ask?
• I have questions about financial support / need help making a grant claim, who do I ask?
• I need help making a grant claim, who do I ask?
• I need help making a grant claim, who do I ask?
• I will lose a day’s fishing to get my device installed - will I be compensated for that?
• I will lose a day’s fishing to get my device installed - will I be compensated for that?
• I’m not sure which device or package to purchase, who can I ask for guidance?
• I’m not sure which device or package to purchase, who can I ask for guidance?
• Is there any funding support available?
• Is there any funding support available?
• My vessel is not as secure as larger vessels – I’m worried about theft or vandalism of my I-VMS device and not being able to fish.
• What does the I-VMS data contain?
• What does the I-VMS data contain?
• What happens if I paid for a device that has since had its type approval revoked, and I have not received my EMFF grant payment yet?
• What happens if I paid for a device that has since had its type approval revoked, and I have not received my EMFF grant payment yet?
• What happens if my I-VMS device has a fault - can I go to sea?
• What happens if my I-VMS device has a fault - can I go to sea?
• What if my home port isn’t included in the roll-out plan?
• What is included in the grant?
• What is included in the grant?
• What is the I-VMS roll-out plan for over six metre vessels?
• What is the roll-out plan for under six metre vessels?
• What should I do if I already have a device fitted to my vessel but that device is no longer type approved?
• What should I do if I already have a device fitted to my vessel but that device is no longer type approved?
• When will it become a legal requirement to have an I-VMS device installed and transmitting?
• When will it become a legal requirement to have an I-VMS device installed and transmitting?
• Which I-VMS devices are approved?
• Which I-VMS devices are approved?
• Which vessels does I-VMS apply to?
• Which vessels does I-VMS apply to?
• Who will have access to my data?
• Who will have access to my data?
• Why do I have to pay for the device before I can be reimbursed?
• Why do I have to pay for the device before I can be reimbursed?
• Why does the under six metre fleet have until 18 December to make their grant claim?
• Why has it taken so long to announce the u6m fleet are included in the I-VMS roll-out?
• Why has the grant cap been increased from earlier stages of the roll-out?
• Why has the grant cap been increased?
• Why is I-VMS being introduced?
• Why is I-VMS being introduced?
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Installation

• Brackets

  • Can the bracket be fitted with cable ties?
  • I have misplaced/lost the screws?
  • What material is the bracket?
  • What size should the jubilee clip be?
  • What would be the correct screw size?
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• Cable

  • How long is the SC2 power cable?
  • Is the gland IP rated/waterproof?
  • Is the main 12/24v supply a permanent live or a switched supply?
  • What cable cores do i need for a general installation?
  Show Remaining Articles ( 2 ) Collapse Articles

• Installation Location

  • Can it be installed near other radios and/or RADAR systems?
  • Can the device be installed inside the wheelhouse?
  • Do I need anti-tamper tags?
  • Following installation, can the device be moved?
  • Where should the power regulator be installed?
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• Installation Reports

  • Should I receive a copy of the installation report?

• Can it be installed near other radios and/or RADAR systems?
• Can the bracket be fitted with cable ties?
• Can the device be installed inside the wheelhouse?
• Following installation, can the device be moved?
• How long is the SC2 power cable?
• I have misplaced/lost the screws?
• Is the gland IP rated/waterproof?
• Is the main 12/24v supply a permanent live or a switched supply?
• Should I receive a copy of the installation report?
• What cable cores do i need for a general installation?
• What material is the bracket?
• What size should the jubilee clip be?
• What would be the correct screw size?
• Where should the power regulator be installed?
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Network & Connectivity

• Data

  • Can i update my personal details?
  • Is my data private and secure?

• Reporting

  • Does the device log tracking information when outside of GSM coverage?
  • How often does the device report?
  • Will the user be notified if the device stops reporting?
  Show Remaining Articles ( 1 ) Collapse Articles

• Can i update my personal details?
• Does the device log tracking information when outside of GSM coverage?
• How often does the device report?
• Is my data private and secure?
• Will the user be notified if the device stops reporting?
Show Remaining Articles ( 3 ) Collapse Articles