Knowledge Base - Succorfish

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Knowledge Base

1 Liddell St, North Shields, NE30 1HE

+44 (0) 191 447 6883

+44 (0) 191 258 0927

sales@succorfish.com

Knowledge Base

Administration & Billing

Airtime
Change of Ownership
- Do Succorfish offer a change of ownership policy?
Login Credentials
Warranty
- Am I covered for accidental damage?
- Who covers the cost of shipment during warranty?

Am I covered for accidental damage?
Can I pay using debit or credit card?
Do Succorfish offer a change of ownership policy?
How do I change my password?
Is there a limit on how much data is stored?
My login credentials are not working?
Who covers the cost of shipment during warranty?
Will my airtime automatically renew?
Will the user be notified when airtime is due?

Device

Accuracy Led
Battery/Charging
Enclosure
Power Regulator

Are there any regulations for shipment?
Does the SC2 device have an internal battery?
How accurate is the GPS positioning used in the SC2 device.
How long does the battery last?
How long does the battery take to charge?
Is the device tamper proof?
Is the device waterproof?
Is the device waterproof?
My green LED is not showing?
My red LED is not showing?
My red LED is showing, but the device is not reporting?
My regulator is getting hot?
What is the battery type?
What is the capacity of the internal battery?
What is the voltage output of the power regulator?
What is the voltage range of the power regulator?
What material is the device's enclosure?

GUI & Apps

GUI
Installation App
Succorfish App

Can I create my own geofence?
Can I export my data?
Does images need to show green light on regulator once fitted and red light on device once installed ?
Does the app show my last log in?
How do I change my password?
How do I load my historical data?
How do I see my devices reports on the Succorfish App?
How often does the app update?
I am unable to log in
My app will not install correctly?
The app is not allowing me to scan or input the device IMEI number
The desired asset is not showing when selecting an asset?
Will the app hold installation information if I am unable to find phone signal?

Installation

Brackets
Cable
Installation Location
Installation Reports
- Should I receive a copy of the installation report?

Can it be installed near other radios and/or RADAR systems?
Can the bracket be fitted with cable ties?
Can the device be installed inside the wheelhouse?
Following installation, can the device be moved?
How long is the SC2 power cable?
I have misplaced/lost the screws?
Is the gland IP rated/waterproof?
Is the main 12/24v supply a permanent live or a switched supply?
Should I receive a copy of the installation report?
What cable cores do i need for a general installation?
What material is the bracket?
What size should the jubilee clip be?
What would be the correct screw size?
Where should the power regulator be installed?

Network & Connectivity

Data
- Can i update my personal details?
- Is my data private and secure?
Reporting

Can i update my personal details?
Does the device log tracking information when outside of GSM coverage?
How often does the device report?
Is my data private and secure?
Will the user be notified if the device stops reporting?

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Phone

+44 (0) 191 447 6883

+44 (0) 191 258 0927

Location

1 Liddell St, North Shields, NE30 1HE

Email

sales@succorfish.com

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